FAQs
You Asked, We Answered
Where do you ship?
We ship across Canada.
How long will it take for my order to arrive?
Shipping orders are fulfilled within 1-3 business days after the order has been placed.Â
Estimated delivery times are provided at checkout. Please note that due to increased demand on carriers - and delivery challenges in Canada, some orders may take longer than noted to ship.
How do you calculate shipping charges?
Shipping rates are set by the carrier and are based on size, weight and distance - without handling fees or mark up. We work with Canada Post, UPS and Purolator.
Live shipping rates are calculated at checkout before purchase.
How do I track my order?
When your order is ready to ship, you will receive a confirmation email. Orders are shipped within 1-3 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number near the bottom of the email.
For your convenience, you will see the expected delivery date for your order when you select a delivery option at checkout, on the Order Confirmation page, on the Order Details page, and on the Order Confirmation email. Please note that due to increased demand on carriers, some orders may take longer than noted to deliver your package.
My package was lost or damaged. What do I do now?
Mardimatin is not responsible for items once they leave our store. If your item has been lost or damaged, we’ll be more than happy to open a ticket with the shipping carrier on your behalf.
What is your return policy?
Items can be returned or exchanged provided they are in new condition, unopened, and with original packaging intact. Sale items, paints, spray paint, and glue are final sale. Items must be accompanied by the original receipt to qualify for a return or exchange. All returns are subject to approval at mardimatin's discretion.
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Items purchased online at mardimatin.ca can be returned or exchanged in-store or by mail within 14 days of delivery date*. Refunds will be issued using the same payment method as your original purchase. Alternatively, you can opt for a store credit of equal value.
Any shipping charges associated with returns by mail will not be refunded nor will we refund the original shipping charge. Customers are responsible for return postage. Please allow for refunds to be processed within 7 days of return by mail.
*Delivery date is the day in which the item was delivered to you or when you picked up the product from us.